Chesham Flower Delivery: Purchase Terms and Service Conditions

Flowers Chesham Online Order Terms & Conditions

Introduction

These Terms & Conditions govern the online sale and delivery of fresh flowers by Flowers Chesham (“we”, “us”, “our”) to customers ordering through our website. Please read these Terms & Conditions carefully before placing any order with us. By using our website or purchasing products online from Flowers Chesham, you confirm your acceptance of these Terms & Conditions. If you disagree with any part of these Terms & Conditions, please refrain from using our online ordering services.

These Terms & Conditions apply to all customers using our online services for delivery in Chesham and the surrounding areas.

1. Online Order Process

To place an order for flower delivery with Flowers Chesham, customers are required to:

Browse our online catalogue and select desired flower arrangements or products.
Add chosen products to the shopping basket using the website.
Complete the check-out process by providing correct recipient and delivery details, personal contact information, and special instructions if required.
Agree to these Terms & Conditions and confirm the order details before confirming purchase.
Proceed to payment using the offered payment methods.

Upon receipt of your order, we will send an order acknowledgement to your provided email address. The acknowledgement confirms we have received your request but does not constitute acceptance of your order. Acceptance and the formation of a contract will occur once payment is received and we dispatch the order for delivery.

We reserve the right to refuse any order prior to acceptance, for reasons including but not limited to: product unavailability, suspicion of fraudulent activity, incomplete or inaccurate information, or orders that fall outside our specified Chesham and surrounding delivery zones.

2. Product Availability & Substitution

All flowers displayed online are subject to seasonal and market availability. Where a particular type of flower, colour, or product is unavailable, we reserve the right to substitute with a similar alternative of equal or greater value. Substitutions will be made with careful consideration to retain the overall style, quality, and value of the arrangement ordered. If significant changes are necessary, we will make reasonable efforts to notify you in advance.

3. Delivery Policy

Flowers Chesham offers delivery services throughout Chesham and neighbouring locations as specified on our website. We aim to deliver all orders promptly on the specified delivery date. While we endeavour to deliver within set timeframes, exact delivery times cannot always be guaranteed, particularly during peak periods or due to circumstances beyond our control (such as weather, traffic, or access restrictions).

It is the customer’s responsibility to ensure correct and complete delivery details are provided at the time of order. Failed deliveries due to incorrect or incomplete addresses will not be the responsibility of Flowers Chesham. Where possible, we will contact the sender to resolve any delivery issues, but additional charges may apply if a re-delivery is required.

In the event that the recipient is not available at the time of delivery, flowers may be handed to a neighbour, left in a safe location (at the discretion of the delivery driver), or returned based on prior delivery instructions. If no suitable option is available, we will attempt to contact you for further guidance.

4. Payments

All prices shown on the website are stated in British Pounds (GBP) and include any applicable taxes. Delivery charges and additional service fees will be displayed prior to order confirmation during checkout.

We accept a variety of secure online payment methods, including major credit and debit cards. Payment must be received in full for your order to be processed and delivered. No products will be dispatched until we have received clear payment. All payment transactions are securely processed; we do not retain full card details in our system beyond what is required for order processing and legal compliance.

5. Order Amendments & Cancellations

If you wish to make any changes to your order (including product amendments, recipient details, or delivery date) after it has been placed, please contact us promptly. We will make every effort to accommodate changes wherever possible, provided that the order has not already been prepared or dispatched for delivery. Amendments may not be feasible for same-day delivery orders or during busy periods.

If you need to cancel an order, please notify us as soon as possible. Cancellations that are requested at least 24 hours before the scheduled delivery date will generally be accepted and a full refund issued. Orders cancelled less than 24 hours before the scheduled delivery date, or after the arrangement has already been crafted or dispatched, may be subject to charges or may not be eligible for a refund. We reserve the right to deduct reasonable administrative or material costs incurred before cancellation.

6. Returns & Refunds Policy

In the rare event that you are dissatisfied with the quality of flowers or service, please contact us within 24 hours of delivery. We may request photographic evidence or return of the affected products for inspection. If flowers are deemed to be unsatisfactory or not as ordered, we may offer a replacement, repair, or refund at our discretion. This does not affect your statutory rights as a consumer.

Due to the perishable nature of flowers and certain products, returns and refunds are considered on a case-by-case basis. We regret that we cannot accept returns for simply ‘change of mind’ after delivery.

7. Liability

Flowers Chesham strives to provide a reliable, high-quality flower delivery service across Chesham and the surrounding localities. However, we accept no liability for:

Any indirect or consequential loss, including loss of profits, business, goodwill, or data as a result of using our services.
Delays or failures in delivery due to circumstances outside our control, such as severe weather, accidents, public holidays, or other force majeure events.
Inaccurate or incomplete information provided by the customer during the ordering process.

Our total liability to you in respect of any claim arising out of or in connection with your use of our website or services shall be limited to the total price paid for the products ordered.

8. Customer Obligations

As the customer, you are responsible for:

Ensuring all information supplied during the order process is accurate and complete, including recipient contact details and delivery address.
Checking all confirmation correspondence and notifying us promptly of any errors or required changes.
Complying with all applicable laws and regulations regarding the sending and receipt of flowers and goods.

9. Intellectual Property

All content, images, designs, and intellectual property displayed on the Flowers Chesham website are owned by or licensed to us. They may not be used, copied, reproduced, or distributed without our explicit written permission. Any unauthorised usage is strictly prohibited.

10. Privacy & Data Protection

We are committed to protecting your privacy and complying with all UK data protection laws. Personal information provided during the online ordering process will be used solely to process your order and deliver products as requested. We will not share your details with third parties except where necessary for order fulfilment or legal compliance. For full details on how we handle your information, please see our separate Privacy Policy.

11. Changes to These Terms

Flowers Chesham reserves the right to update or modify these Terms & Conditions at any time and without prior notice. Changes will take effect immediately upon being posted on our website. Ongoing use of our services following such changes implies your acceptance of the revised Terms & Conditions. You are advised to check for updates before placing each order.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms, or from the supply or use of our services, shall be exclusively subject to the courts of England and Wales.

13. Contact Information

If you have any questions or queries regarding our online ordering process, these Terms & Conditions, or your flower delivery, please use the contact details provided on our website’s contact page.

14. Applicability

These Terms & Conditions apply to all online orders for customers based in Chesham, as well as those in nearby localities designated for our delivery service. Usage of the Flowers Chesham website outside these areas may be subject to alternate terms, or refused at our discretion.

Thank you for choosing Flowers Chesham for your flower delivery needs in Chesham and the surrounding areas.