Our Returns, Refunds & Complaints Procedure

Our Commitment to Freshness in Chesham

At Flowers Chesham, we take great pride in being a trusted local florist, dedicated to delighting homes and businesses with the freshest flowers in Chesham and the surrounding areas. We promise that every bouquet we deliver meets our high standards for beauty and vibrant freshness, ensuring you receive only the finest quality stems.

Damaged-On-Arrival Policy

We take every care to package and handle orders with the utmost attention, but rare mishaps can sometimes occur in transit. If your flowers or gift arrive damaged, wilted, or in an unacceptable condition, please notify us as soon as possible—ideally within 24 hours of receiving your delivery. Providing clear photographs of the issue will help us resolve the situation promptly.

Fresh Flower Guarantee Window

Our commitment to fresh flowers in Chesham extends to a freshness window on every order. Flowers Chesham guarantees a minimum vase life of five days from the date of delivery for our floral arrangements, provided they are cared for as recommended. Should your flowers fade or not perform to your expectations within this period, let us know so we can investigate and make things right.

Refund & Replacement Options

Your complete satisfaction is our priority. If your order arrives damaged, or does not meet our Chesham fresh flower guarantee, you may be eligible for a replacement bouquet of equal value or a full refund. We will discuss which option best suits your needs once you reach out with your concerns. Please note: requests for a refund, replacement, or credit must be made within 5 days of the original delivery date. In some cases, we may collect the original flowers for review and to help us improve our service.

Complaints Process

If you have a concern or complaint about your order, please contact us so we can resolve it swiftly. We kindly ask you to provide your order details, photos (if applicable), and a brief description of your issue. We aim to acknowledge all complaints within one business day and provide a fair resolution within three business days, wherever possible. As a well-regarded Chesham florist, we value every customer and treat all feedback as an opportunity to uphold our fresh flower guarantee and enhance our local service.

Proud to Serve Chesham & Nearby Areas

Flowers Chesham is honoured to be part of the local community, delivering beautiful, fresh flowers to homes and workplaces in Chesham and the surrounding areas. Thank you for choosing us. Your trust and satisfaction inspire us to keep raising the standard for floristry in our community.